Shipping & Returns

 

Shipping

We offer free shipping to Napier and Hastings and shipping rates for the rest of New Zealand are listed when you purchase an item so you can select your area, before you pay. We try to ship within 48 hours of receiving your order Monday to Friday to most parts of New Zealand and delivery is usually 2 to 3 business days to all major centres once dispatched. Rural deliveries may take a little longer. Freight is charged according to cubic size rather than weight. 

Occasionally stock may not be on hand and may need to come from the manufacturers. In this case delivery should be within 14 working days and you will be notified as soon as possible if delivery is via this method.

Unfortunately we do not take orders from overseas countries.

Returns

We have a seven day return policy on any items. If you are not happy with anything please notify us at the earliest convenience that you will be returning the item. Cost of delivery and arrangement of delivery back to us, is at the purchaser's expense. To qualify for a refund all items must be received back in the same condition they left Assortment, including the original packaging. Please note that shipping costs, as part of delivery to you, will not be refunded.